- Conduct regular audits and inspections of stores to ensure adherence to operational procedures, financial policies, and compliance standards.
- Monitor sales performance, expense management, and inventory levels to optimize profitability.
- Identify operational gaps and implement corrective actions to improve store efficiency.
- Ensure adherence to company policies, including cash handling, sales transactions, and customer service protocols.
- Supervise warehouse (RMPM, Spare Part) processes, including receiving, stocking, and order fulfilment, to ensure accuracy and efficiency.
- Identify and investigate discrepancies in store and warehouse transactions.
- Analyse store and warehouse KPIs (e.g., sales targets, inventory turnover, shrinkage rates) to assess operational efficiency.
- Collaborate with Finance Business Partners, store managers and warehouse supervisors to implement performance enhancement strategies.
- Support and guide store and warehouse teams in compliance with operational procedures.
- Provide training on financial controls, inventory management, and process optimization.
- Respond to incidents such as theft, safety violations, or emergency situations in coordination with relevant authorities.