PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
Why Join Us?
Our goal is to foster a culture of excellence while shaping a thriving company. We provide a competitive compensation package and ample opportunities for career growth. We believe in giving every employee a fair chance to contribute to our success and to unlock their full potential.
Job description:
1. Monitoring Contact center operations and coordinating to maintain KPI achievement according to SLA.
2. Carry out the primary responsibilities of the position applied for in order to support the Contact center team
3. Coaching, training, monitoring to Contact center Agents.
4. Analyze and assess the performance of the Contact center Agent.
5. Identifying areas for improvement and implement action plans
Requirement:
1. Must have at least 1 year of experience in a Contact center team, as a TL, TQA or Supervisor.
2. Educational Background Min D3 all literature with GPA min 2.75 preferred
3. Active and Good communication in English (Min B2)
4. Understand the job desk according to the position applied for
5. Willing to place in Yogyakarta
Note : The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic.
Life At TCID
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
Fulfilling Caree
Professional Growth
- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
- Growing Culture
- competitive salary
- career growth opportunities
- prestigious and well-known company in the industry
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