Qualifications :

Have an educational background in the culinary or hospitality fields
3 years of experience in a food service or hospitality role and the same positions
Familiarity with café operations, including barista work, kitchen staff coordination, food preparation, and health regulations.
Experience in cake decorating or specialized training
The ability to manage a team, motivate employees, and maintain high standards of service.
Understanding of budgeting, cost control, and profitability.
Ability to handle customer complaints, staff issues, or operational challenges effectively.
Experience with cash registers, point-of-sale software, and handling transactions.
Familiarity with managing stock, ordering supplies, and minimizing waste.
Ensuring high standards of cleanliness, product quality, and customer service.

Responsibility :

Responsible for recruiting, training, and onboarding new staff, including baristas, servers, cooks, and kitchen staff.
Decorate cakes according to customer designs and requests
Develop the latest cake decorating techniques and prepare stock of decoration materials
Create staff schedules, ensuring the café is adequately staffed during peak and off-peak hours.
Oversee day-to-day operations, ensuring staff are performing their tasks properly and delivering high-quality customer service.
Handle customer inquiries, complaints, or concerns in a professional and efficient manner to ensure satisfaction.
Oversee both the kitchen and front-of-house operations to maintain smooth service during busy times.
Prepare and manage the café's budget, ensuring profitability while controlling costs, such as labor, food, and supplies.
Review daily sales reports and performance metrics, making adjustments as needed to meet financial targets.
Work on strategies to increase business, such as social media marketing, local events, or partnerships with other businesses.
Generate daily, weekly, and monthly reports on sales, inventory, staffing, and other key performance indicators (KPIs).