Informasi Lowongan
Tipe Pekerjaan
Remote/On-site
Fungsi Pekerjaan
Layanan Pelanggan
Jenjang Karir
Pemula / Staf, Staf Senior
Job Deskripsi
- Handle user inquiries, complaints, and support requests promptly and professionally through various communication channels (email, live chat, social media, etc.).
- Build and manage the company's online community across platforms such as Discord, Telegram, and Reddit to increase engagement and user loyalty.
- Develop and update FAQs, Help Center articles, and user guides to help users find solutions independently.
- Create educational materials such as video tutorials or quick guides to help users better understand the product.
- Collect and analyze user feedback, then provide insights or improvement recommendations to the product and development teams.
- Collaborate with internal teams (product, marketing, and technical) to ensure user satisfaction and service quality improvement.
Persyaratan
Tingkat Pendidikan
S2, S1, D3
Jurusan Pendidikan
Desain Grafis, Desain Komunikasi Visual, Desain Produk, Ilmu Komunikasi
Minimal Pengalaman
2 tahun
Deskripsi Persyaratan
- Minimum Diploma (D3) or Bachelor's degree (S1) in any major.
- Minimum 1 year of experience in Customer Support, Community Management, or a related position (fresh graduates with strong communication skills are welcome to apply).
- Familiar with and active on community platforms such as Discord, Telegram, and Reddit.
- Able to create simple text and visual content (FAQs, guides, short video tutorials).
- Strong communication skills, empathy, and the ability to handle user complaints with patience and a solution-oriented approach.
- Well-organized, responsive, and capable of multitasking effectively.
- Able to work collaboratively across departments with a strong focus on customer satisfaction.
Skill yang Dibutuhkan
Lokasi
Kota
Jakarta Utara
Alamat
Rukan Ebony Batavia Jl. Simpang Empat No Blok B, Kamal Muara, Kecamatan Penjaringan, Jkt Utara, Daerah Khusus Ibukota Jakarta 14470
Tentang Perusahaan
PT Holink Solusi Digital
0 subscriber
Industri
Media
Benefit
Deskripsi Perusahaan
HoLink is a next-generation link-in-bio platform designed to help creators, small businesses, and brands build their digital presence in a smarter and more flexible way. With a modular building system, users can freely customize their bio pages — like assembling building blocks — using over 26 functional components including social media, video, audio, contact forms, and conversion tools. HoLink combines simplicity, adaptability, and conversion-driven design to empower every user to manage their online identity effortlessly.