ADECCO INDONESIA - Junior System Operations - South Jakarta - We Are Hiring
Positions : Junior System Operations
Placement : E-Wallet Company
Working Location : South Jakarta
Employee Status : 1 year contract under Adecco Indonesia.
Tech Stack : Java, CI/CD, SQL, Dbeaver, Bigquerry, Postman, Power BI
Adecco is assisting one of well-known E-Wallet company in hiring System Operation role. We are looking for a proactive system operations role with following details:
Key Responsibilities :
- Review, improve, and document operational processes through updated SOPs
- Maintain accurate and organized data administration within the department
- Coordinated with cross functional teams to ensure smooth task execution
- Manage and respond to service requests or incidents from internal channels
- Monitor system operations, identify anomalies, and escalate issues as needed
- Support the creation of service catalogs, SLAs, and knowledge bases.
- Conduct analysis on recurring incidents and propose preventive actions.
- Collaborate with monitoring and product teams for issue resolution
- Contribute to fraud detection by analyzing transactions and customer patterns
- Participate in incident postmorterm and fraud review sessions.
- Support KYC validation, compliance review, and partner performance checks.
- Provide and validate data request while ensuring data governance compliance.
- Assist in system integration with partners, including testing and deployment.
- Support automation initiatives to streamline manual operational processes
- Prepare regular reports on incidents, services, data, and system performance.
Requirements:
- Bachelor's degree in any field (preferably management or informatics)
- Proficient in windows/linux OS and Microsoft office tools.
- Familiar with SQL, Database tools (Dbeaver, Bigquerry, and API Clients (Postman).
- Basic experiences with java IDEs, monitoring tools, BI tools (Power BI)
- Understanding of cloud environment, CI/CD and system architecture.
- Knowledge of IT Service Management, ITIL, ISO 27001 / 27701, data privacy regulations.
- Strong Data Analysis, pattern recognition, and administrative skills.
- Good Communication and business process understanding
- Basic Programming and algorithm knowledge.