Implementation Project Manager (Indonesia-based)
Location: Jakarta
Reports to: Head of Implementation / COO
Role Objective
Lead end-to-end implementation of Smart Salary HRIS & Payroll projects — ensuring on-time, on-scope, and high-quality delivery.
Coordinate cross-functional teams (Product, Engineering, Customer Success) and client stakeholders (HR / Finance) to guarantee successful go-live and consistent client satisfaction.
Key Responsibilities:
Manage the full implementation lifecycle — from kick-off, requirement gathering, configuration, UAT to go-live.
Create and maintain detailed project plans, define milestones, track progress and risks.
Coordinate internal resources to resolve delivery issues efficiently.
Control project scope, manage change requests, and protect delivery timelines.
Organize client training, UAT sessions, and hand-over documentation.
Provide weekly project reports and conduct post-implementation reviews.
Optimize delivery processes, templates, and build a standardized PM framework (mini-PMO).
Collaborate closely with Pre-sales and Customer Success teams to drive continuous improvement in client experience.
Requirements:
• Bachelor's degree or higher, with 3+ years of HRIS / ERP / SaaS implementation or delivery experience.
• Proven record of managing multiple client projects simultaneously.
• Knowledge of HR & Payroll processes (BPJS, PPh 21, Attendance, Overtime) is a plus.
• Familiar with project tools (Excel Gantt / Asana / Monday / Jira / ClickUp).
• Excellent communication, stakeholder management, and client-facing skills.
• Fluent in English, Bahasa Indonesia (native). Mandarin is an advantage.
• Strong ownership mindset, structured thinking, and ability to work under pressure.