The Center Manager plays a crucial role in English 1 Centers. Duties include hiring and training local and International staff, running a sales operation, and operating the school daily. Center Manager should follow the regulations and procedures of the English 1 operation manual and maintain a high level of customer service.
You will:
- Marketing: Plan and executive school marketing activities to build, maintain and promote the English 1 brand name in the local market, attract potential customers to telephone and visit, sell and re-sales.
- Experience in leading a sales team and excellent results in sales practice.
- Operations - Work with the Senior Teaching Manager to implement the Operations Manual and ensure teaching quality continually improves.
- Sales - Supervise the course consultants and progress advisors to improve the sales process, monitor the sales team, and meet budgeted sales targets.
- Recruitment and Training - Be in charge of staff employment, ensure all staff receive appropriate training and participate in Indonesian and international staff evaluations.
- Finance and Accounting - Ensure accounting tasks are carried out effectively and clearly; create an annual budget and arrange reasonable expenses according to budget and approved guidelines.
- Logistics - Ensure that all departments have timely and effective logistics support.
- Technology and Systems - Ensure IT and computer equipment meets the English 1 standard. Ensure that all relevant information is registered correctly in the production system.
You have/are:
- Minimum Bachelor's Degree or above in any field, preferably business management
- At least 3-4 years of working experience in a fast-paced growth environment, managerial or senior position, independently handled overall management, and experienced work with people from different cultures, preferably in the service industry.
- Able to communicate well in English, both spoken and written
- Strong interpersonal skills and a proven track record in team leadership and staff management.
- Sales and marketing background, previous experience in meeting sales targets a plus.
- Organizational abilities, detail-oriented, and ability to manage a complex, multifaceted organization.
- Problem-solver and self-motivated. Can work under pressure, creative, and has good communication and analytical skill
- Good people management skills, hiring, training, and monitoring staff.
- Basic finance management skills.
- Good computer skills, including MS-Office.