Responsibilities

Manage and operate driver social media communities, ensuring policies and processes run effectively.
Monitor and analyze driver feedback, complaints, and trending issues on social media platforms.
Respond promptly to questions and concerns on social media channels with clear explanations and solutions.
Ensure community compliance with group rules and maintain a positive environment.
Collaborate with internal stakeholders to report and resolve issues raised on social media.

Requirements

Bachelor's degree in any field.
Minimum 1 year of experience in customer service, preferably in a social media-based environment.
Strong understanding of social media platforms and best practices.
Basic data analysis skills (spreadsheets, pivot tables, filtering, charting).
Excellent communication skills with the ability to simplify complex issues.
Strong interpersonal skills to build and maintain community relationships.
Ability to adapt in a fast-changing social media environment.