Duties, Functions and Responsibilities
● Conduct coaching through various channels: Chat, calls, emails, and face-to-face with prospective students and continuing students.
● Support, guide and help students during their college life to set, track and achieve their academic, personal and career-related goals.
● Identify barriers to student completion and success; and collaborate on strategies to overcome them.
● Support students in developing effective study habits, time management, and self-regulation skills.
● Refer students to appropriate school resources (counseling, academic services, financial aid, etc.) when needed.
● Monitor student progress and maintain coaching documentation.
● Build positive, trust-based relationships with students, teachers, and staff.
● Attend team meetings, training sessions, and meet weekly / monthly performance targets.
● Work on weekends as needed.
Requirement
● Bachelor's degree in Psychology, Education, Counseling, Social Welfare or a related field
● year of experience in students mentoring or coaching, educational counseling, tutoring (preferred)
● Strong understanding of adolescent/young adult development.
● Familiarity with higher education system and student support services (preferred)
● Strong organizational and documentation skills (specifically in Google Workspace)
● Willingness to work flexible hours depending on student needs.
● Strong communication, emotional intelligence, listening and critical thinking skills.
● Familiarity with technology, social media and learning management systems.
● highly organized, team-oriented, and able to work independently
Skills
- Active listening and empathetic communication.
- Goal-setting and progress monitoring.
- Conflict resolution and problem-solving.
- Group engagement.
- Coaching techniques.
Knowledge
- Student development theory and learning strategies.
- Mental health awareness and when to refer to professional services.
- Educational pathways, career readiness, and scholarship/financial aid processes.
- Diversity, equity, and inclusion practices.
Abilities
- Build trust and rapport with students from diverse backgrounds.
- Motivate and empower students to take ownership of their learning journey.
- Balance empathy with accountability.
- Collaborate effectively with teachers, other departments, and parents.
- Adapt coaching strategies to meet the unique needs of each student.
- Willing to learn and adapt in a dynamic university environment.
- Ability to handle sensitive and confidential information with professionalism.