Customer Service

We can promise you an environment that not only encourages your best, but also master your skills with plenty of room to grow.

Otten Coffee is tech-enabled and vertically- integrated specialty coffee company with strong digital presence and omnichannel ecosystem to transform coffee drinking culture in Indonesia.

Culture :

At Otten Coffee, Our success is powered by people and technology.

We encourage our employees to act like entreprenuers.

We are always seeking new ways for growth and to amaze community and customers.

Integrity and Loyality is the core of who we are at Otten Coffee.

Give us your best and we will give you ours.

CUSTOMER SERVICE

Job functions:

· Open and maintain customer accounts by recording account information

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution via phone, email, mail or social media

· Greet customers warmly and ascertain problem or reason for calling

· Recommend potential products or services to management by collecting customer information and analyzing customer needs

· Contribute to team effort by accomplishing related results as needed

· Manage large amounts of incoming calls

· Identify and assess customers' needs to achieve satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Compile reports on overall customer satisfaction

· Act as the company gatekeeper

Requirements:

· Proven customer support experience

· Strong phone contact handling skills and active listening

· Familiar with CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize and manage time effectively

IDR / day / Attendance

Job Type: Contract

Experience:

• Customer Service: 2 years (Required)