Responsibilities :

Provide advanced technical support for complex problems via multiple channels.
Troubleshoot, diagnose, and resolve technical issues in customer.
Collaborate with cross-functional teams including sales, research & development, engineering /maintenance, and management to resolve escalated issues and implement solutions in customer.
Deliver technical training and develop documentation, presentations, and guides to support customers and internal staff in the correct use of the products
Collaborate with the R&D, sales, and product management teams to relay customer feedback and drive product improvements or innovation
Conduct product trials, demonstrations, and evaluations both in-house and at customer locations to validate product efficacy and performance
Guide decision-making for technical escalations and process improvements in customers.

Requirements :

Minimum bachelor degree (S1) in engineering/forestry/chemistry/biology/other science.
Minimum 10 years working experience in related industry of engineered wood / adhesive / polymer
Have knowledge and experience in as technical support/service/production/QA/QC/sales of engineered wood products/adhesive/polymer products
Have soft skills such as problem solving, leadership, managerial skill, communication skill, target orientation, customer care, and building trust and personal accountability.
Excellent in computer literacy, and Ms Office (Ms Excel, Ms Word, Ms PowerPoint).
Fluent in English and proficient in literacy.
Able to drive car independently and have SIM A driving license.
Applicant must be willing to work in Merak – Banten.
Full-Time positions(s) available.

Subject : Senior Engineer of Technical Support

HUMAN RESOURCE DEPARTMENT
PT DOVER CHEMICAL
Jl. Raya Merak km.117 Ds.Gerem Kec.Grogol Merak - Cilegon 42438
Website :

"Only shortlisted candidates will be processed"