Key Responsibilities:

Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Diagnose and troubleshoot technical issues related to our products and services
Clearly communicate solutions and updates to customers
Escalate complex issues to the development team when necessary and follow up on resolutions
Maintain accurate records of customer interactions and technical issues
Assist in creating and updating support documentation and FAQs

Requirements

1+ years of experience in technical support, IT support, or a related field (Fresh graduates with relevant skills are welcome)
Strong problem-solving and analytical skills
Excellent verbal and written communication skills in [Language(s) Required]
Ability to remain patient and positive when dealing with customers
Basic understanding of web applications, software troubleshooting, and IT systems
Experience with helpdesk tools (e.g., Zendesk, Freshdesk) is a plus
Familiarity with SQL, APIs, or basic scripting is a bonus
Ability to work independently and as part of a team