About the role
We are seeking an experienced International Customer Service to join our dynamic team at PT Longhi Group International, a leading player in the manufacturing industry. This full-time role will be based in Pasuruan, East Java, and will play a crucial part in expanding our global customer base and driving business growth.
Requirement :
- High level english skills both writing and verbal
- Experience in dealing with international customers
- Take part in developing our sales strategy
- Follow communication procedures, guidelines and policies
- Manage large amounts of incoming phone calls or all emails
- Provide accurate, valid and complete information by using the right methods/tools
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers' needs to achieve satisfaction
- Strategize and execute on how to maximize number of meetings from leads generated
- Coordinate communication with our commercial support team
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Willing to be placed in Pasuruan, Gempol, East Java (Not accepting online/hybrid)
Qualification :
- Bachelor's Degree or Master Degree any Major
- Years of Experience: 3-5 years in Customer Service
- Proven customer support experience or experience as a Client Service Representative
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Have experience in Manufacturing