Application Operation Service Desk

Responsibilities

As an
Application Operation Service Desk
, you will serve as the first line of support to ensure all company applications run smoothly. You will assist users in resolving technical issues, perform troubleshooting, and coordinate with internal teams to ensure timely problem resolution.

Qualifications

• Bachelor's degree in
  Information Technology
  ,
  Information Systems
  ,
  Computer Engineering
  , or a related field.
• 1–2 years of experience as a
  Helpdesk
  ,
  Service Desk
  , or
  Technical Support
  .
• Experience handling
  business-critical applications
  is an advantage.
• Understanding of
  application architecture
  (client-server, web-based, or cloud).
• Basic knowledge of
  API integration
  and
  SQL databases
  .
• Strong
  troubleshooting
  and
  problem-solving
  skills for system or application issues.
• Familiarity with
  ticketing tools
  such as
  Jira
  ,
  Zendesk
  , or
  ServiceNow
  .
• Understanding of
  ITSM/ITIL processes
  (Incident, Problem, and Change Management).
• Willing to work in
  shift rotation (24/7 support)
  if required.
• Proficient in
  Bahasa Indonesia
  and
  English
  , both written and spoken.