MIS specialist is the one lead all information technology operations within a company and responsible for planning, designing, developing, and evaluating computer systems. MIS system is to have a central repository to manage Information flowing in and out of the organization and rendering it useful for the growth of an individual, process and organization.
Responsibility :
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service.
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format.
- Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
- Provide support and maintenance to existing management information systems (MIS).
- Generate and distribute management reports in accurate and timely manner
- Develops MIS documentation to allow for smooth operations and easy system maintenance
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Perform data analysis for generating reports on periodic basis
- Develop MIS system for customer management and internal communication
- Provide strong reporting and analytical information support to management team
Qualifications:
- Bachelor Degree of any majors with minimum D3 with GPA min 2.75
- Having ability to speak and understand English
- Have an experience as a Data Analyst or MIS in Contact Center Industry will be prioritized
- Can operate and skilled a Macro, Excel, SQL, Power Bi, GDS, appscript
- High typing speed is required
- Excellent knowledge of MS Office (Excel, Word, and PowerPoint) would be an added advantage
- Having a strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
- Having an ability to handle multiple projects simultaneously
- Placement : Semarang
Note : The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic. This hiring process is free of charge.
Life At TCID
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
- Fulfilling Career
- Professional Growth
- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
- Growing Culture