FoJobPreviewBackLink:Site Support / Surabaya
Site Support

Posted today

Job Description

As a Site Support Maintenance Staff you will maintain and conduct Bobobox's operational outlets, ensuring tools and equipment function smoothly. You will report directly to the Branch Leader.

What you will do:

  • Work in areas selected by management.
  • Have at least a High School diploma; a Diploma in Engineering (Electrical/Electronic, Mechatronic/Electromechanical) or equivalent is preferred.
  • Minimum 1 year of experience as a technician or engineer.
  • Experience in Hotel Maintenance/Engineering is a plus.
  • Willingness to work overtime and outside operational hours.

Salary : Follow the applicable local minimum wage (UMK).

Benefits : 12 days paid leave, hybrid working model, BPJS social security benefit, regular social & team events, and private health insurance (covered for employees in specific positions).

Customer Support Specialist

Posted today

About Filtrona

Filtrona is a global leader in filter solutions across 120 countries. The company values customer-focused innovation and sustainable solutions.

Role and Responsibilities

  • Act as the main point of contact for customer requests and order acknowledgments.
  • Manage customer enquiries and route related orders to the Order Management team.
  • Represent Filtrona in customer meetings on delivery, OTIF, and quality performance KPIs.
  • Communicate issues and solutions to customers and internal teams.
  • Track and present KPIs with support from the Order Management team.
  • Lead customer satisfaction initiatives and continuous improvement projects.
  • Oversee customer onboarding including KYC and profile setup.
  • Follow up on orders to meet forecasts and manage upselling/cross‑selling opportunities.
  • Manage accounts receivable and credit limits.
  • Send shipping notifications to customers.

Qualifications and Education

  • Preferred: Bachelor’s in Marketing, Business Administration, or equivalent.
  • Minimum 5 years in sales and/or customer service within manufacturing.
  • Proficiency in English and Bahasa.

Preferred Skills

  • Excellent verbal and written communication.
  • Strong problem‑solving and conflict resolution abilities.
  • Patience, positive attitude, and proactive approach.
  • Product knowledge and strategic thinking.
  • Time management and teamwork skills.
  • Ability to negotiate and influence sales outcomes.
Customer Support & Operations Specialist – HydroNeo

Posted today

Position Overview

HydroNeo is a leading smart farming startup. The role involves intensive training in Bangkok, followed by deployment in Surabaya to support Indonesian customers and operations.

Tasks

  • Serve as the first point of contact via phone, video, chat, and ticketing system.
  • Provide professional support for setup, configuration, and usage questions.
  • Organize local operations: picking, packing, shipping.
  • Coordinate with Thailand’s support teams for complex issues.
  • Track and follow up on open cases.
  • Log tickets and monitor product status in the backend system.
  • Support day‑to‑day operational tasks and logistics.
  • Collect and share customer feedback to improve processes.
  • Represent HydroNeo professionally in Indonesia.

Requirements

  • Entrepreneurial, reliable, and hands‑on with strong responsibility.
  • Previous customer support, operations, or technical service experience preferred.
  • Technical understanding of hardware or IoT products.
  • Organized, detail‑oriented, multitasking skills.
  • Comfortable with ticket systems/CRM.
  • Excellent communication skills; clear technical explanations.
  • Willing to train in Bangkok (1–3 months) before relocating.
  • Fluent in Bahasa Indonesia and English; Thai or other language is a plus.
  • Excited to build HydroNeo’s Indonesian operations.

Benefits

  • Competitive salary and benefits.
  • Opportunity to grow with the company.
  • Employee Stock Options (ESOP).
  • Flexible, dynamic work environment focused on results.
  • Training and mentoring from Thailand team.
  • Meaningful work in sustainable aquaculture.
Technical Support

Job Responsibilities:

  • Resolve technical problems via chat, telephone, and web system.
  • Diagnose and analyze issues using knowledge base and incident records.
  • Maintain and update support incidents.
  • Perform preventive maintenance and document reports.

Job Requirements:

  • Minimum 1 year experience in IT infrastructure technical support.
  • Strong troubleshooting and problem‑solving skills.
  • Basic server and networking knowledge.
  • Participate in on‑call rotation for 24/7 support.
  • Quick learning ability and passion for customer service.
  • Excellent communication in English.
  • Team player and willingness to work after office hours and weekends.
IT Technical Support – EIKON Technology

Posted today

Primary Activities

  • Managing local network and servers.

Ideal Candidate

  • At least a Bachelor's in Engineering or Computer Science.
  • Experience in networking, Windows/Linux server, DNS, Active Directory, email servers.
  • Minimum 2 years in related field: helpdesk, customer support, technical support.
  • Non‑management staff specializing in technical & helpdesk support.
  • Willingness to travel to customers.
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Job Locations

Available positions in Surabaya, Kota Surabaya.

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