Key Responsibilities
Requirements
- Supervise and coordinate daily operational activities across departments.
- Lead, train, and motivate the operations team to achieve performance and service targets.
- Develop and implement Standard Operating Procedures (SOPs) to improve efficiency and consistency.
- Monitor operational KPIs and prepare regular reports for management.
- Identify process gaps and recommend improvements to enhance workflow and productivity.
- Collaborate with Finance, Marketing, and other departments to ensure smooth cross-functional operations.
- Manage vendor and partner relationships, ensuring service quality and compliance.
- Oversee scheduling, resource allocation, and cost control within operations.
- Ensure customer satisfaction by maintaining high operational and service standards.
- Support management in planning and executing strategic initiatives.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum 5 years of experience in managing a team or holding an operations lead role.
- Must be fluent in English (both written and spoken).
- Experience in the travel industry is a plus.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to manage multiple priorities and perform under pressure.
- High attention to detail and commitment to operational excellence.