RESPONSIBILITIES
- Supervise daily customs clearance operations to ensure timely and accurate processing of import/export shipments.
- Review and approve customs documentation in compliance with local and international regulations.
- Oversee classification, valuation, and duty/tax calculations according to applicable laws.
- Liaise with customs authorities and government agencies to resolve any clearance issues or audits.
- Lead, train, and manage a team of customs brokers and support staff.
- Monitor regulatory changes and ensure team compliance with trade laws and customs requirements.
- Coordinate with internal departments, freight forwarders, and clients to ensure smooth shipment flow.
- Maintain accurate records and reports for audits and compliance purposes.
- Identify process improvements to enhance efficiency and reduce clearance delays.
- Ensure all activities align with company policies.
REQUIREMENTS
- Diploma or Bachelor's degree in International Trade, Logistics, Supply Chain Management, Business Administration, or a related field.
- Having experience in forwarder 7 to 9 years.
- At least 1–2 years in a supervisory or leadership role.
- Strong knowledge of import/export regulations, HS code classification, valuation, and trade compliance.
- Able to speak and write in English.
- Understand Microsoft Office.
- Experience to work with a team and having sub-ordinates.
- Having PPJK License.
- Understand custom ID process and system.
- Able to supervise team internal and outsource.