Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Job Description:
- Taking ownership of the technical problems related to company products and solutions received from company hotline, Emails and other channe in countries & regions, research, diagnose, troubleshoot and identify solutions to resolve the issues.
- Following standard procedures for proper escalation, coordinate and pullthrough internal and external resources to provide continuous followup until the difficult technical assistance requests closed.
- Able to independently write technical debugging manuals, documents to share experience, and be able to conduct technical training and experience.
- sharing strong responsibility and empathy: willing to help solving customers' issues;
- English-speaking: could have basic communication with customers both in speaking and written;
- technical working experience: have troubleshooting experience of electronic products, CCTV is better;
Jop Requirements:
- Experience with 1-3 years in Customer support engineer
- Agree with the company's core values and be passionate about work.
- Familiar with basic knowledge of computer network, video surveillance, etc., experience in security industry is preferred.
- Strong communication skills and anti-stress ability, clear thinking and proactive work is preferred.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software
- excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Can speak English very well