Location: Blora, Central Java (on-site, with occasional travel)
Employment Type: Full-time
About Sekolah Bahasa
Sekolah Bahasa is a growing language-learning ecosystem committed to empowering learners through practical, engaging, and community-driven programs. We combine international best practices with local insight to deliver meaningful outcomes for students of all ages.
The Role
We're seeking a dynamic Branch Head to lead our Blora branch end-to-end—owning growth, operational excellence, team performance, and stakeholder relationships. This role is ideal for a commercially minded leader who thrives in building teams, scaling programs, and delivering an exceptional learner experience.
Key Responsibilities
- P&L & Growth: Own branch P&L, set monthly/quarterly targets, and drive student acquisition, retention, and upsell.
- Operations Excellence: Ensure smooth daily operations—including scheduling, facility standards, inventory, and compliance with company SOPs.
- Team Leadership: Recruit, train, coach, and performance-manage a multidisciplinary team (academic, sales, customer service).
- Sales & Community: Lead local marketing initiatives, school/partner outreach, events, and community engagement to build brand presence.
- Customer Experience: Maintain high NPS/CSAT, resolve escalations, and champion a learner-first culture.
- Academic Coordination: Partner with academic leads to uphold teaching quality, assessments, and learning outcomes.
- Reporting & Analytics: Track KPIs (enrollments, conversion, ARPU, utilization), analyze performance, and present insights with action plans.
- Compliance & Risk: Oversee HSE, data/privacy protocols, and policy adherence.
Qualifications
- Bachelor's degree in Business, Education, or related field.
- 3+ years of experience in branch/center management, retail/education operations, or sales leadership.
- Proven track record meeting revenue and operational KPIs.
- Strong people leadership: hiring, coaching, performance management.
- Excellent communication in English and Bahasa Indonesia.
- Comfortable with CRM/Excel/Google Workspace; data-driven decision-maker.
- High ownership, integrity, and bias for action; willing to work some evenings/weekends for events when needed.
What We Offer
- Competitive salary with performance-based incentives.
- Health benefits and annual leave.
- Professional development opportunities and a clear growth path.
- A mission-driven, collaborative culture with real local impact.
Only shortlisted candidates will be contacted.
Sekolah Bahasa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.