Operation Excellence & Customer Success (Indonesia)
Operations Management & Excellence (50%)
- Oversee daily warehouse operations, ensuring smooth execution across receiving, putaway, returns, picking, packing, and dispatch activities.
- Coordinate with transportation providers to ensure timely deliveries.
- Implement cost-saving and operational improvement initiatives in coordination with the Operations Supervisor.
- Foster a culture of 5S and Visual Management to drive efficiency and cleanliness in warehouse operations.
- Support onboarding and training programs for warehouse staff on new processes and safety standards.
- Generate daily and weekly reports on warehouse performance metrics.
Customer Success (50%)
- Serve as the first point of contact for brand partners via ticketing systems, handling queries, issue resolutions, and requests.
- Maintain brand dashboards tracking SLA performance, fulfillment accuracy, and customer satisfaction.
- Proactively identify and address recurring service issues through cross-functional collaboration.
- Advocate for the customer in operational discussions to ensure a best-in-class brand experience.