We are a multinational company seeking a Contact Center Manager to define the Contact Center framework, enabling and creating a best-in-class brand and product ownership experience for consumers, both through phone/mail contact, as well as online, at competitive cost levels. The person needs to be able to evaluate the performance of each Call Center agent and plan the necessary continuous improvement plans.
Qualifications needed:
- Bachelor's Degree in a relevant field or equivalent.
- 5 years of working experience in Customer Service, Contact Center, or equivalent.
- Good at managing people, delivering messages or information, orders, and commands.
- Have experience in controlling the Call Center duty and activities.
- Excellent in using MS Office and other related software, and Fluent in English.