A Sales Secretary provides essential administrative and clerical support to a sales team, handling tasks such as managing customer inquiries, processing sales orders and invoices, maintaining sales records and documents, and facilitating communication within the sales department. This role requires strong organisational skills, attention to detail, and proficiency in office software to ensure smooth sales operations.
Key Responsibilities:
- Customer Interaction: Responding to customer questions, following up with client about orders, payment processing via phone and email, and managing commercial correspondence.
- Sales Order Processing: Recording and forwarding sales orders, tracking deliveries, and processing invoices.
- Administrative Support: Creating and maintaining spreadsheets and reports, filing documents, contract coordination.
- Sales Team Support: Provide support to sales team. Requirement to station at Jakarta sometimes for coordination work.
Required Skills
- Office Software Proficiency: Expertise in MS Office applications like Word, Excel, and PowerPoint is essential.
- Communication Skills: Strong written and verbal communication skills are needed to interact effectively with customers and internal staff.
- Organisational Skills: The ability to manage multiple tasks, maintain organised records, and work with close attention to detail.
- Customer Service Focus: A positive service mindset to ensure customers receive prompt and professional follow-up.
- Experience: Prior experience in customer service, sales coordination, or administrative support is preferred.
- Personal character: Independent, resourceful, can do spirit, responsible good personal integrity.