About URBAN ATHLETES ENTERPRISE
URBAN ATHLETES ENTERPRISE is a premium fitness management company Trading as Fitnessworks and Urban Athletes Band, with a growing network of clubs across Surabaya, Malang, Sidoarjo, Gresik, Balikpapan, Tarakan, and other major cities in Indonesia. Established with the vision to bring world-class standards to the fitness industry, we combine modern facilities, innovative programs, and internationally certified trainers to deliver exceptional member experiences.
Why Join Us
At Urban Athletes Enterprise, we believe that health and fitness are the best long-term investments. As part of our team, you will work in a dynamic and professional environment, receive continuous development opportunities, and contribute to building a brand that is reshaping Indonesia's fitness landscape.
Role Description
This is a full-time on-site role for a Customer Experience Manager, located in Surabaya. The Customer Experience Manager will be responsible for ensuring high levels of customer satisfaction, analyzing customer feedback, enhancing customer experience, and managing customer service operations. Daily tasks include responding to customer inquiries, developing customer satisfaction strategies, and working closely with other departments to ensure a seamless customer experience.
Qualifications
- Customer Satisfaction and Customer Experience skills
- Analytical Skills
- Excellent Communication skills
- Customer Service skills
- Strong leadership and team management abilities
- Proven track record of managing customer experience improvement initiatives
- Bachelor's degree in Business, Marketing, or a related field is preferred