Key Account Manager

Key Account Manager (Skincare) Salary: Competitive and based on experience Location: Jakarta Keywords: collaborative, omnichannel, shopper experience, relationship-building, digital coordination, business planning, inclusive team environment, supportive leadership, growth opportunities

A leading global skincare brand is seeking a Key Account Manager to join their expanding team in Jakarta. This is an exceptional opportunity for you to play a pivotal role in driving business development and sales growth across both offline and online retail channels, working with renowned partners in the beauty and personal care sector. The organisation is celebrated for its science-driven approach to skincare, ecological responsibility, and commitment to empowering healthy skin through innovative products. As part of a supportive and knowledgeable team, you will collaborate closely with marketing, operations, finance, and digital experts to deliver seamless brand experiences. You will benefit from flexible working opportunities, ongoing training, and the chance to contribute to the launch of new international brands in Indonesia. If you are passionate about enhancing shopper journeys and building lasting partnerships, this role offers the perfect platform for your professional growth.

• Work with a globally recognised skincare leader that prioritises scientific innovation and ecological responsibility, offering you the chance to be part of a mission-driven organisation.
• Enjoy a collaborative environment where your interpersonal skills and passion for shopper experience are valued, with access to continuous learning and development opportunities.
• Play a key role in launching new international brands into the Indonesian market while managing high-profile retail accounts across both physical stores and e-commerce platforms.

What You'll Do
As a Key Account Manager – Skincare and Beauty Retail based in Jakarta, you will be entrusted with developing strategic commercial plans that drive growth across both traditional retail outlets and digital marketplaces. Your day-to-day responsibilities will involve close collaboration with internal teams including marketing, sales, logistics, finance, and digital specialists. You will work directly with prominent retail partners to create joint business plans that maximise market share while ensuring outstanding execution of brand standards in-store. By leveraging data analytics for forecasting and performance tracking, you will identify new opportunities for expansion. Your ability to design engaging promotional activities tailored for each retailer will be crucial in elevating the shopper experience. Additionally, you will coordinate omnichannel campaigns that seamlessly integrate online presence with offline excellence. Success in this role requires nurturing strong stakeholder relationships while maintaining operational efficiency through effective teamwork with supply chain professionals.

• Lead, develop, negotiate, and implement annual joint business plans with major retail partners across both offline and online channels, ensuring alignment with overall business objectives.
• Build accurate sales forecasts using data analytics to identify growth opportunities and potential risks within assigned key accounts.
• Conduct regular business reviews with retail partners to discuss performance metrics, shopper insights, and explore new avenues for business development.
• Design and execute retailer-specific promotional campaigns, category initiatives, and marketing plans that enhance the shopper experience in physical stores through activations, merchandising, staff training, and engagement programmes.
• Collaborate with marketing and trade marketing teams to deliver impactful in-store campaigns that adhere strictly to brand guidelines at every point of sale.
• Monitor shopper behaviour and feedback in offline stores to continuously improve the customer journey and drive higher conversion rates.
• Coordinate closely with digital marketing and e-commerce teams to ensure online campaigns are synergised with offline activities for a unified brand message.
• Champion the use of digital tools such as CRM systems and analytics platforms to optimise sales strategies, promotions, and shopper engagement across all channels.
• Own and nurture relationships with key stakeholders at major retail partners by fostering mutually beneficial partnerships built on trust and shared objectives.
• Ensure operational excellence by collaborating with supply chain and logistics teams to maintain high levels of customer service and order fulfilment.

What You Bring
To excel as a Key Account Manager – Skincare and Beauty Retail in Jakarta, your background should reflect substantial expertise within fast-moving consumer goods or beauty retail environments. Your previous roles have equipped you with deep knowledge of account management principles as well as hands-on experience navigating both brick-and-mortar stores and digital commerce platforms. You bring advanced analytical capabilities that allow you to interpret data trends for informed decision-making. Your interpersonal strengths shine when collaborating across departments or negotiating win-win solutions with external partners. A keen eye for detail helps you uphold brand standards during campaign execution while your adaptability supports seamless integration between online initiatives and physical store activities. Fluency in Indonesian alongside English enables you to connect meaningfully within multicultural teams. Above all else, your enthusiasm for delivering outstanding customer experiences sets you apart as someone who thrives on making positive contributions within inclusive team settings.

• Bachelor's degree or higher in Business Administration, Marketing or related field is required for this position.
• At least three years' proven experience in account management, business development or category management within FMCG, retail or e-commerce sectors is essential.
• Demonstrated success managing both offline (in-store) and online (e-commerce) retail accounts while consistently enhancing shopper experience.
• Minimum two years' hands-on experience in financial forecasting, reporting, and business planning for hybrid retail environments is highly desirable.
• Advanced analytical skills combined with proficiency in digital tools such as e-commerce platforms, CRM systems, and analytics software are necessary.
• A genuine passion for creating memorable shopper experiences through excellent merchandising practices is expected from candidates.
• Ability to work collaboratively within cross-functional teams including marketing, operations, finance, logistics, and digital departments is vital.
• Exceptional communication skills paired with strong negotiation abilities enable you to build trusting relationships with both internal colleagues and external stakeholders.
• Proficiency in planning complex initiatives across multiple channels while tracking results against key performance indicators is important for success.
• Fluency in both Indonesian and English ensures effective communication within diverse teams.

What Sets This Company Apart
This organisation stands out as a global pioneer in science-driven skincare solutions rooted in ecobiological principles—treating skin as an ecosystem that interacts harmoniously with its environment. With nearly five decades of steady growth worldwide—including over 130 countries—the company has earned recognition not only for its innovative product portfolio but also its unwavering commitment to ecological responsibility. All products are developed at state-of-the-art laboratories in France under rigorous research standards supported by more than 70 active patents. Employees benefit from being part of an inclusive culture where knowledge sharing is encouraged through ongoing training opportunities. The company's supportive leadership fosters professional development while promoting flexibility so individuals can balance career ambitions alongside personal wellbeing. As they prepare to introduce additional international brands into Indonesia's vibrant market landscape, joining this team means contributing directly toward shaping the future of beauty retail—while enjoying generous support from experienced colleagues dedicated to helping you succeed.

What's Next
If you are ready to make a meaningful impact on Indonesia's beauty industry while advancing your career within a globally respected organisation—this is your moment

Apply today by clicking on the link below; take the next step towards joining an inspiring team committed to excellence.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.