Overview
This position has responsibility to support daily operation of the autogate system by handling incidents, technical troubleshooting and coordination with stakeholders.
Responsibilities- Monitor and maintain the Autogate system, including workstations, sensors, gates, cameras, and related infrastructure. Make an initial clarification and forward matters requiring system-level action to designated personnel
- Provide first-level technical support to users and stakeholders for Autogate issues.
- Monitor equipment status and operational autogate system, e.g troubleshoot and resolve hardware faults in the Autogate system in a timely.
- Assist in emergency or manual gate operations according to established procedures, under the supervision designated person.
- Coordinate with internal and external party to facilitate smooth operations, service providers for system upgrades, repairs, and support.
- Perform routine maintenance, updates, and backups for the Autogate system and related components.
- Maintain operational records of document incidents, troubleshooting steps, and solutions in a knowledge base or ticketing system.
- Bachelor\'s Degree in Information Technology, Computer Science or related field with min. GPA 3.00
- At least 1–3 years of experience in IT support, preferably with exposure to access control or automation systems (e.g., Autogate, barrier gates, RFID, CCTV)
- Knowledge of hardware maintenance and basic electronics related to gate automation systems.
- Strong problem-solving and analytical skills.
- Good communication skills to work with cross-functional teams.
- Willingness to work on-site and perform standby/on-call duties if required.
- Self-motivated with the ability to work independently under minimal supervision.
- Willing to be placed at GRESIK, EAST JAVA
- We will review further and for those who meet the qualification will be contacted to attended the recruitment process
- BKMS - JIIPE does not collect any fees from Applicants in the recruitment process
- Please submit your application (CV, education certificate, academic transcript, working experience, etc) to our email at