Technical Support & Troubleshooting
Diagnose and resolve mechanical, hydraulic, and electrical issues on mining equipment.
- Provide remote and on-site technical assistance to customers and field service teams.
Escalate complex issues to engineering and follow through until resolution.
Installation & Commissioning
Assist with installation and commissioning of new equipment at customer sites.
Verify proper setup and calibration according to OEM specifications.
Preventive Maintenance & Repairs
Perform scheduled maintenance and repairs on OEM products.
Document service activities and ensure compliance with safety standards.
Customer Training
Conduct operator and maintenance training sessions for customers.
Prepare technical documentation and user guides.
Product Feedback & Continuous Improvement
Collect and report product performance data and customer feedback.
Collaborate with engineering to improve product reliability and design.
Inventory & Parts Support
Identify required spare parts and assist customers with ordering.
Maintain accurate records of parts usage and service reports.
Compliance & Safety
Ensure all work complies with OEM standards, mining regulations, and safety protocols.
- Promote safe work practices during all service activities.
Requirement
- Education: Diploma or Degree in Electrical Engineering or related field.
- Experience: 2–5 years in mining equipment service or heavy machinery support.
- Good command in English
Technical Skills:
- Strong knowledge of electrical and hydraulics systems, and mechanical components.
- Ability to read technical drawings and schematics.
Soft Skills:
- Excellent communication and customer service skills.
- Problem-solving and analytical thinking.
Other:
- Willingness to travel to remote mining sites.
- Familiarity with OEM diagnostic tools and software.