About the Role
We're looking for a Mandarin-speaking professional to join our fast-growing fintech company, part of the Fintopia Group, a multinational organization with operations across Asia, Latin America, and Africa.
As a Business Operation Executive, you will act as a key bridge between our local and regional teams, supporting daily operations, communication, reporting, and data activities across multiple departments such as Collection, Telemarketing, Customer Service and Quality Control.
This position offers the flexibility to match your strengths and interests while contributing to an innovative and dynamic fintech environment.
Key Responsibilities
- Support cross-department communication between Indonesia and HQ teams (Mandarin–English–Bahasa)
- Translate and interpret business documents, reports, and meetings
- Prepare and maintain data, reports, and documentation to support daily operations
- Coordinate ongoing projects and ensure timely completion of business initiatives
- Participate in process improvement and efficiency enhancement across departments
Basic Qualifications
- Bachelor's Degree in any field
- Fluent in Mandarin (spoken and written) and good command of English
- Strong communication and coordination skills
- Detail-oriented, proactive, and willing to learn new systems or processes
- Ability to work in a fast-paced, multinational environment
Preferred (Strong Plus) Qualifications
These skills are not mandatory but will be considered a significant advantage:
- Bachelor's degree in Finance, Management, or Data-related fields
- 1+ year experience in collection operations (preferably in fintech or financial services)
- Data Analysis: Proficient in Excel/SQL, able to interpret dashboards and identify optimization points
- Process Management: Understand the collection process flow (M0–M2) and capable of proposing SOP improvements
- System Operation: Familiar with collection systems, training platforms, or data dashboard tools