About the Role
We are looking for an experienced Centre Manager to guide our sales, operations, coordination, and training support teams. The role focuses on keeping the centre running smoothly, ensuring the team maintains a professional standard, and making sure clients receive a friendly and reliable service experience.
It's a great fit for someone who has managed an education or training centre before and enjoys working with people, organising schedules, and supporting a team to perform well day-to-day.
Responsibilities
- Provide daily leadership to the sales, marketing, coordination, and operations teams, ensuring teamwork, discipline and professional performance.
- Drive sales targets, monitor pipeline activity and support the sales team in meeting conversion and revenue goals.
- Ensure smooth and accurate operational execution of training programs, including communication, scheduling and trainer readiness.
- Maintain strong relationships with key clients, act as the escalation point and ensure timely, professional resolution of service issues.
- Manage culture and service quality, ensuring all staff uphold company values, communication standards and professional behaviour.
- Enforce staff discipline, attendance and performance standards, addressing issues promptly and professionally.
- Ensure compliance with SOPs, internal processes and client service requirements.
- Coordinate with the Head of Training to maintain delivery quality, trainer performance and client satisfaction.
- Supervise the office environment to maintain a well-organised, efficient and professional workspace.
- Conduct regular team meetings, coaching sessions and performance reviews to develop capability and maintain accountability.
- Identify operational gaps and implement improvements to enhance efficiency and service delivery.
- Prepare periodic reports covering sales, operations, HR, service and centre KPIs.
- Work closely with the Directors to align centre performance with company goals and priorities.
- Support business development activities, including joining key client meetings or presentations when required.
- Maintain confidentiality and handle sensitive HR or client matters with professionalism and discretion.
Requirements
- Minimum 7 years of total professional experience, with at least 3 years managing an education, training, language or service-based centre.
- Proven experience supervising and leading teams.
- Experience working toward team sales targets or overseeing sales performance is preferred.
- Strong leadership presence, maturity in decision-making, and confidence managing people.
- Excellent communication, organisation and problem-solving abilities.
- Experienced in handling client relationships, service escalations and operational issues.
- Fluent English and Indonesian communication skills (spoken and written) are essential.