Job Description
- Contact customers regarding overdue collections through email, text message, or in-person visits if necessary
- Discuss repayment schedules and possible settlements directly with customers in a formal manner
- Send reminder notices and follow up on amounts due
- Verify that the customer's data and the account are complete and up-to-date
- Record all collections activities and results in the system at the end of each day
- Ensure that all collection activities are conducted following Indonesian laws and company policy
- Be willing and able to work under very stringent collection targets and deadlines
- Maintain professionalism and be ethical in collections
Qualification & Skills
- Bachelor's degree in Accounting, Finance, or a related field.
- 3-5 years of experience in Collection
- Proficiency in accounting software (e.g., SAP, Odoo) and MS Excel.
- Excellent communication and negotiating, and problem-solving skills.
- Detail-oriented with strong organizational abilities.
- Ability to work under pressure and meet deadlines.
Placement : Jakarta