Key Responsibilities
A. Audit & Compliance Oversight
- Develop and execute internal audit plans across outlets to ensure compliance with operational SOPs, company policies, and regulatory requirements.
- Monitor the implementation and adherence of operational standards, including pharmacy service protocols and retail best practices.
- Identify non-compliance areas and coordinate with relevant departments for corrective and preventive actions.
- Prepare and present periodic audit and compliance reports to management.
B. Stock Take & Inventory Control
- Plan and supervise regular and surprise stock takes across all pharmacy outlets.
- Ensure stock accuracy between physical and system (POS/Xilnex or equivalent) data.
- Investigate discrepancies and coordinate with operations, procurement, and finance teams to resolve issues.
- Establish standard audit checklists for high-risk product categories (e.g., ethical drugs, narcotics, high-value items).
C. Operational Excellence & SOP Improvement
- Partner with the Operations and People Management teams to review, update, and enforce SOP Kepatuhan (Compliance SOPs).
- Provide training and guidance to outlet and regional teams on audit findings and compliance standards.
- Support risk management initiatives and continuous improvement projects for operational efficiency.
- Promote a culture of compliance, integrity, and accountability across all levels of the organization.
Requirements
- Bachelor's degree in Accounting, Pharmacy, Business Administration, or related field.
- Minimum of 5 years of experience in retail audit, internal control, or compliance — preferably in pharmacy, FMCG, or retail chain environments.
- Strong knowledge of inventory management systems and audit processes.
- Understanding of pharmacy operations and healthcare retail compliance is highly preferred.
- Excellent analytical, communication, and leadership skills.
- Detail-oriented, independent, and proactive in identifying process improvements.
- Willing to travel regularly for outlet audits.