- Great opportunity in Healthcare
- Competitive package & benefits
About Our Client
Our client is an internationally aligned healthcare institution committed to delivering exceptional patient-centered care. With a focus on innovation and personalized service, the organization strives to set new benchmarks for quality and comfort in the healthcare industry.
Job Description
As a Guest Experience Manager, your main responsibilities will include:
- Design and implement service protocols that elevate patient and family experiences to high-end hospitality standards.
- Oversee front-of-house operations, including admissions, concierge services, and VIP patient programs.
- Train and mentor staff on service excellence, empathy, and cultural sensitivity.
- Collaborate with clinical teams to ensure seamless integration of hospitality and medical care.
- Monitor guest feedback and develop continuous improvement initiatives to enhance satisfaction and loyalty.
- Drive initiatives that reflect the organization's commitment to premium care and international best practices.
The Successful Applicant
To excel in this role, you should have:
- Strong background in hospitality or premium service industries; experience with leading airlines is a major advantage.
- Minimum 5 years of experience in guest relations, customer experience, or hospitality management.
- Exceptional interpersonal and communication skills, with a natural ability to create memorable experiences.
- Proven leadership capabilities and experience managing diverse teams.
- High adaptability and cultural awareness in a fast-paced, service-driven environment.
What's On Offer
- Opportunity to redefine patient experience in a pioneering healthcare setting.
- Competitive executive-level compensation and benefits.
- A collaborative, values-driven culture focused on excellence and innovation.
Contact: Amelia Lestari
Quote job ref: JN