Job description:
- Conduct end-to-end of customer support processing in accordance with the established SOP
- Provide service excellence according to the clients needs through Ticket Apps, Telephone, Email, or WhatsApp support
- Conduct training about system to the clients effectively
- Managing Customer Support Report and documentations accordance with established SOP
Requirement:
- Bachelors degree in Information System, Accounting, Management, or related qualification
- Experience in customer support is highly preferred
- Good communication skills, both verbal and written
- Strong problem-solving skills
- Basic knowledge of HRIS & PPh21 is preferred