Position Summary:
The IT Support Specialist is responsible for providing technical assistance, troubleshooting, and support to end-users across hardware, software, network, and system issues. The role ensures smooth daily IT operations and high-quality support service.
Key Responsibilities:
- Provide Level 1/2 technical support to end-users (onsite and remote).
- Diagnose and resolve hardware, software, printer, and network issues.
- Install, configure, and maintain computers, peripherals, and applications.
- Manage user accounts, permissions, and passwords in Active Directory / Microsoft 365.
- Maintain IT documentation, asset inventory, and support records.
- Guide users with best IT practices and provide basic training when needed.
Required Skills & Qualifications:
- Diploma/Degree in Information Technology, Computer Science, or related field.
- 1–3 years of hands-on IT support or helpdesk experience (or strong internship experience for junior level).
- Strong knowledge of Windows OS / macOS, Microsoft Office, and common business applications.
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
- Good communication, problem-solving, and customer service skills.