Senior Customer Service for Export

Senior Customer Service for Export & Import

( Freight Forwarding )

Responsibilities:

· Coordinating and processing import and export documentation, including customs declarations, invoices, and shipping manifests

· Liaising with customs authorities, Shipping Line / Air lines, and other stakeholders to ensure timely clearance of goods

· Monitoring shipment status and providing updates to internal and external clients

· Identifying and resolving any issues or discrepancies that arise during the import/export process

· Maintaining accurate records and data related to the company's import and export activities

· Supporting the implementation of new processes and procedures to improve the efficiency of the company's logistics operations

Requirements:

· Minimum Diploma Degree in Logistics, Supply Chain Management, Transportation Management or any major

· Minimum 3 years of experience in an export/import or customs clearance role, preferably within freight forwarding industry

· Strong understanding of import and export regulations, customs procedures, and documentation requirements

· Excellent communication and interpersonal skills

· Proficient in using relevant software and systems for tracking shipments and managing logistics data

· Attention to detail and problem-solving skills

· Fluency in English and Indonesian, both written and verbal

· Fluency in Mandarin will be an added advantage