Responsibilities:
• Oversee the end-to-end process of merchant onboarding, from application receipt to activation in our system, ensuring a seamless integration into our platform
• Implement strategies and procedures to improve the onboarding process efficiency, reduce turnaround times, and enhance merchant satisfaction
• Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting merchant onboarding and activation
• Monitor and evaluate the performance of the onboarding process, identifying areas for improvement and implementing solutions to address any issues
• Ensure compliance with regulatory requirements and company policies throughout the onboarding process
Requirements:
• Minimum S1 in relevant field, fresh graduates are welcome
• Minimum 1-2 years of experience in operations or a similar field
• Excellent communication skills
• Proven track record of managing and improving processes or similar operational workflows
*Please submit your CV in English
Benefit:
• Basic Salary
• BPJS
Apply via: wa Eny)
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