Handle sea and air freight export customer service.
Coordinate with customers, overseas branches, carriers, and internal departments to develop shipment plans and ensure smooth operations.
Make bookings and confirm cargo space with airlines, shipping lines, and co-loaders.
Prepare and manage shipping documents, enter data into the logistics system, issue invoices, and reconcile accounts with suppliers.
Monitor shipment progress and provide regular updates to agents and the team.
Prepare monthly Statements of Account (SOA) and follow up with customers on outstanding payments.
Support the business and marketing departments, maintaining communication with shipping lines, customs brokers, and trucking vendors.
Organize and safeguard all shipment-related documentation
- SMA/SMK or Bachelor degree (S1) in International Trading, Export Import, Maritime Shipping, Port and Logistics or related major (高中及以上学历,国际物流, 国际贸易, 进出口相关专业)
- Experience in a logistics, shipping, export, document control, trade compliance role (Plus) (优先熟悉海运物流及单证业务)
- Fluency in Mandarin (Preferred) and Active English (中文及英文流利者优先)
- Excellent understanding, communication, organization and coordination skills, relationship building skills, and strong sense of teamwork (具备良好的理解能力、沟通能力及组织协调能力,社交能力和团队合作意识强)
- Hard-working, honest and trustworthy, conscientious in work, strong sense of responsibility, restrictions may be relaxed appropriately for those with excellent conditions (吃苦耐劳,诚实守信,工作认真,责任感强,条件优秀者可适当放宽限制)