GENERAL DESCRIPTION
HR Operations Officer is responsible for managing the end-to-end employee lifecycle, ensuring compliance with labor regulations, administering benefits and expat formalities, and supporting organizational processes and projects.
TASKS & RESPONSIBILITIES
HR Operations:
- Support recruitment processes by assisting with sourcing, scheduling interviews, and coordinating with candidates.
- Oversee the preparation, issuance, and management of employment contracts, extension letters, and employment status changes, ensuring full compliance with Indonesian labor regulations.
- Follow up on contract extensions and probation reviews with department heads.
- Coordinate onboarding processes and ensure timely induction of new hires, including documentation, system setup, and orientation.
- Manage structured offboarding procedures, including exit interviews, clearance forms, equipment return, and final documentation, in line with legal and company policies.
- Maintain accurate and audit-ready employee records, both digital and physical.
- Administer employee health insurance, including movements, claims processing, and record-keeping, while liaising with insurance providers to resolve issues and respond to employee queries.
- Assist with BPJS Kesehatan reporting and movements.
- Prepare and submit required documentation to the Ministry of Manpower, including company regulations, terminations, and related matters.
Expat Formalities:
- Support expatriate employees/guests with visa applications, renewals, and cancellations.
- Coordinate with external consultants/agents to ensure compliance with local immigration laws.
- Maintain accurate and up-to-date records of all expatriate-related documentation.
Ad-Hoc Projects
- Provide support on special or cross-functional HR projects as assigned by the direct manager, including process improvements, policy reviews, system enhancements, and initiatives aligned with organizational priorities.
QUALIFICATIONS
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
- Minimum 4 years of experience in HR operations with a strong track record in compliance and employee lifecycle management.
- Understanding of Indonesian labor laws and employment compliance.
- Strong organizational and documentation skills with high attention to detail.
- Proficient in Microsoft Office and HR systems.
KEY COMPETENCIES
- Organizational & Time Management
- Communication & Interpersonal Skills
- Confidentiality & Data Integrity
- Accuracy & Process Discipline
- Problem-solving & Initiative