Merchant Relation (E-commerce)
Job Description:
- Handle online consultations and communications with merchants.
- Resolve post-transaction conflicts between sellers and buyers.
- Ensure business processes are carried out according to company SOPs.
- Identify merchant operational issues and provide effective solutions.
- Prepare and process reports for individual and team tasks.
- Coordinate with internal teams to handle after-sales conflicts.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Communications, Economics, E-Commerce, or other related fields.
- Minimum 1 year of working experience in an e-commerce or platform company (Preferably with experience as a Customer Service or Merchant Service Representative).
- Good communication skills in English (spoken and written).
- Proficient in Google Workspace (Docs, Sheets, Drive).
- Able to work effectively both independently and as part of a team.