We are seeking a Data Operations Analyst who will be responsible for managing, maintaining, and analyzing operational and sales data to support business decision-making, performance tracking, and strategy optimization for customer acquisition and retention.
Key Responsibilities:
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Maintain and update operational and sales databases to ensure real-time accuracy and completeness.
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Analyze trends in sales, customer behavior, and promotional activities to generate strategic insights.
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Support forecasting activities by leveraging historical data and identifying market trends.
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Monitor and track key performance indicators (KPIs) such as conversion rates, response times, churn rates, and customer retention.
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Build and maintain regular reports and dashboards to visualize center- and team-level performance.
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Collaborate closely with sales, growth, and operations teams to provide data-driven recommendations for continuous improvements.
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Evaluate individual and team performance against KPIs and suggest recognition or improvement actions.
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Ensure data integrity across CRM systems, Google Spreadsheets, and various sales tracking platforms.
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Minimum 2 years of experience in data analysis, sales operations, business operations, or business intelligence.
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Strong analytical and problem-solving skills with proficiency in Google Spreadsheets; familiarity with SQL is a plus.
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Experience with data visualization tools such as Metabase, Google Data Studio, Looker, or equivalent.
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Ability to analyze operational and customer data to uncover actionable insights.
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Skilled in tracking, interpreting, and improving performance metrics.
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Detail-oriented with a commitment to maintaining data accuracy and consistency.
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Strong communication skills to translate technical findings into actionable business strategies.
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Self-starter who can work independently while effectively collaborating with cross-functional teams