Department Manager, The Park Semarang
The job holder will be responsible for maximizing department sales, leading to the achievement of store targets.
Job Description:
- Achieve department sales targets and KPIs through effective team leadership and customer service excellence.
- Monitor daily, weekly, and monthly sales performance, take corrective actions to improve results.
- Analyze sales trends and customer preferences to maximize department profitability.
- Lead, motivate, and coach the sales team to deliver outstanding service and meet performance standards.
- Schedule and manage staff shift according to store traffic and operational needs.
- Conduct regular team briefings and performance evaluations.
- Ensure the department's visual presentation aligns with brand standards and seasonal guidelines.
- Coordinate with the Visual Merchandiser to maintain attractive product displays and cleanliness.
- Monitor stock levels and ensure proper replenishment.
- Maintain a high level of customer satisfaction by ensuring professional and friendly service.
- Handle customer complaints or feedback effectively and provide quick solutions.
- Monitor stock movement, conduct regular stock takes, and report discrepancies.
- Minimize stock losses through effective control and monitoring.
- Prepare daily/weekly/monthly reports on sales, staff performance.
- Ensure all operational SOP's, policies, and compliance requirements are followed.
- Support store-level audits and operational reviews.
- Act as a bridge between store management and department staff. Collaborate with other departments to ensure smooth store operations.
Job Specification:
- Min. Educational Background: Diploma Degree Bahasa Indonesia,
- English (preferred)
- Minimum 3-5 years experience in retail fashion industry, with at least 2 years in a supervisory or managerial role.
- Experience managing sales team, stock management, and visual merchandisin