General Qualifications:
- Minimum education background D3 of any major
- Good communication in English
- Having a good written communication
- Willing to work on-site from Teleperformance Surakarta
- Ability and confidence to handle live chat and e-mails
- Flexibility to work in a shifting and working hours schedule
Responsibilities:
- Respond promptly to customer inquiries through email, and live chat in
fluent English
. - Provide accurate product or service information to customers.
- Assist customers with order placement, payment issues, shipping updates, returns, and general inquiries.
- Handle complaints and resolve issues in a professional and empathetic manner.
- Escalate complex cases to the relevant department while maintaining customer trust.
- Keep detailed records of customer interactions and transactions.
- Maintain up-to-date knowledge of company products, policies, and procedures.
- Contribute to improving customer service processes and overall customer satisfaction.