Responsible for leading the front-desk team to deliver exceptional service standards, ensuring members and guests enjoy a seamless and positive experience at Ace Padel Club.
Key Responsibilities:
- Supervise and guide the front-desk team to ensure excellent service delivery and smooth daily operations.
- Greet and assist members and guests in a friendly, professional, and proactive manner.
- Oversee court bookings, class registrations, and guest inquiries, ensuring accuracy and efficiency.
- Coordinate closely with coaches and operations teams to maintain service consistency and resolve issues promptly.
- Handle guest feedback and complaints with professionalism, ensuring effective follow-up and resolution.
- Monitor front desk performance, appearance, and adherence to club service standards.
- Support administrative tasks including payments, member data management, and reporting.
- Assist in training and scheduling team members, fostering a service-oriented and motivated team culture.
- Contribute to creating a welcoming atmosphere that reflects Ace Padel's brand and values.
Requirements
:
- Minimum Diploma/Bachelor's degree, preferably in Hospitality, Communications, or related field.
- At least 2–3 years of experience in guest relations, front office, or hospitality roles; prior supervisory experience is a plus.
- Strong leadership, communication, and interpersonal skills.
- English proficiency is preferred.
- Well-groomed, energetic, and service-oriented personality.
- Able to work in shifts, including weekends and public holidays.