Key Responsibilities:
Sales & Business Performance:
- Lead, monitor, and analyze overall retail sales performance across all stores, ensuring alignment with company targets.
- Set and oversee monthly and annual sales targets for stores and retail teams.
- Drive initiatives to improve sales conversion, average transaction value, and customer engagement.
- Evaluate store-level performance and implement strategic action plans to optimize results
Operational Excellence:
- Establish and implement operational standards and SOPs to ensure efficiency and consistency across all stores.
- Oversee daily retail operations, including staffing, stock management, and customer service quality.
- Manage and approve store commission schemes, budgeting, and operational costs.
- Ensure timely maintenance, repairs, and compliance with health and safety regulations.
Retail Strategy & Expansion:
- Develop and execute retail expansion strategies to support the company's growth objectives.
- Analyze market potential, customer behavior, and location opportunities to identify new store sites.
- Oversee lease negotiations and relationships with landlords, malls, and property developers.
- Ensure all new store openings are delivered on time, within budget, and meet brand and operational standards.
- Review P&L performance of existing stores and ensure the financial viability of future openings.
Visual Merchandising & Brand Presentation:
- Ensure store layouts, displays, and visual elements align with Bobo Tokyo's brand guidelines and marketing campaigns.
- Work closely with marketing and design teams to support new product launches, promotions, and seasonal updates.
Team Leadership & Development:
- Lead, mentor, and develop the retail management team to achieve operational excellence and sales growth.
- Foster a high-performance culture focused on accountability, collaboration, and customer satisfaction.
- Oversee recruitment, training, and performance evaluations for retail staff.
- Ensure that all teams uphold company values and provide outstanding customer experiences.
Reporting & Analysis:
- Provide regular performance reports to senior management, including sales data, KPIs, and strategic insights.
- Identify opportunities for process improvements and efficiency enhancements across retail operations.
Qualifications:
- Minimum 10 years of experience in retail management, including at least 3 years in a senior leadership role (e.g., Retail Head, Operations Manager, or similar).
- Proven success in driving multi-store retail operations and expansion projects.
- Strong financial acumen with the ability to analyze P&L statements and manage budgets.
- Deep understanding of visual merchandising, retail design, and brand presentation.
- Excellent leadership, communication, and negotiation skills.
- Ability to manage multiple teams and projects across regions.
- Results-oriented, strategic thinker with a passion for retail and customer experience.