About the Role
We are Pinjamin, a subsidiary of KN Group – a licensed and fast-growing Finance Company in the P2P lending industry. We are seeking a Business Collection Supervisor who is driven, disciplined, and passionate about achieving collection targets through strong leadership and strategic execution.
As a Business Collection Supervisor, you will play a key role in managing and guiding our collection team, ensuring effective recovery strategies, compliance with internal policies, and continuous performance improvement.
Key Responsibilities- Supervise and monitor the daily performance of the collection and call center teams.
- Drive achievement of collection and recovery targets for delinquent accounts.
- Conduct regular training, coaching, and performance evaluations for team members.
- Develop and implement effective collection strategies and process improvements.
- Handle escalated cases and ensure proper resolution in line with company policies.
- Coordinate with HR, Admin, and IT teams to ensure operational support for the collection department.
- Generate and analyze collection performance reports, identifying trends and improvement areas.
- Uphold professional ethics, discipline, and team motivation to maintain a positive work environment.
- Bachelor's degree in any field (preferably in Business, Management, or Finance).
- Minimum 3–5 years of experience in debt collection, call center, or recovery management, preferably in fintech /P2P lending/multifinance industries.
- Strong leadership, communication, and problem-solving skills.
- Familiar with collection metrics, recovery strategies, and team performance monitoring.
- Able to work under pressure, goal-oriented, and proactive in achieving targets.
- Good communication in Bahasa Indonesia and English.
- Competitive salary and performance-based incentives.
- Career growth opportunities in a fast-developing fintech company.
- Supportive and collaborative team environment.
- Exposure to digital collection tools and modern fintech systems.