We are looking for an experienced and results-driven
Retail Operation Manager
to oversee our
Fragrance Category
. This role will be responsible for managing daily retail operations, driving sales performance, and ensuring excellent customer experience across all stores.
Key Responsibilities:
- Lead and manage retail operations for the fragrance category to achieve sales, profitability, and growth targets.
- Develop and implement sales strategies, promotions, and initiatives to maximize store performance.
- Monitor and analyze sales reports, inventory levels, and customer trends to optimize product assortment and stock availability.
- Ensure all stores deliver consistent brand standards, customer service excellence, and operational efficiency.
- Provide leadership, coaching, and performance management to store teams to build a high-performing workforce.
- Coordinate with Merchandising, Marketing, Training, and Supply Chain teams to ensure smooth execution of retail strategies.
- Prepare and manage retail operations budget to ensure cost-effectiveness.
Requirements:
- Bachelor's degree in Business, Marketing, or related field.
- 5–7 years of experience in retail operations, with at least 3 years in managerial roles (preferably in beauty, cosmetics, or fragrance industry).
- Strong business acumen with proven track record in driving sales and managing retail operations.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical skills and proficiency in MS Excel for reporting and performance analysis.
- Fluent in English, both written and spoken.