Join our fast-growing team at REDBOX INDONESIA, an international logistics and shipping company committed to providing reliable, efficient, and customer-focused services across the globe. We are looking for a Customer Service Officer who is proactive, detail-oriented, and passionate about delivering the best experience to our customers.
Qualifications:
· Bachelor's degree in any major
· Excellent written and spoken English
· Familiar with online shopping platforms (Lazada, Shopee, etc.)
· Proficient in Microsoft Office and Google Workspace
· Strong communication, negotiation, and problem-solving skills
· Well-organized, responsible, and able to work independently or as part of a team
· Able to work under pressure and meet tight deadlines
· Customer-oriented mindset with empathy and professionalism
· Friendly personality and positive attitude
· Having experience in Logistics, Freight, Forwarding, Import, Export, or Shipping will be considered an advantage.
Job Responsibilities:
· Handle customer inquiries about products, pricing, and service details
· Process customer orders and ensure timely service delivery
· Respond to customer inquiries via WhatsApp and online platforms
· Monitor customer feedback and maintain good relationships
· Process goods with the team (checking, labeling, packing)
· Prepare and maintain delivery and shipment reports
· Organize warehouse operations and plan efficient delivery schedules
· Coordinate export shipments and update clients regularly
· Collaborate with internal teams (purchasing, finance, and operations)
· Provide service insights and reports to management
What We Offer:
· Competitive salary and performance-based incentives
· Career development in logistics and international trade
· Supportive and collaborative team environment
· Dynamic and fast-paced workplace