Company Description
Grand Artos Hotel & Convention offers unparalleled luxury and hospitality in the heart of Magelang. Whether you're seeking a relaxing vacation, hosting a corporate event, or celebrating a special occasion, our hotel provides everything needed for an unforgettable stay. Embrace the perfect destination for your next getaway or event with us.
Role Description
This full-time on-site role is based in Magelang Tengah. The Reservation & Ecommerce Supervisor will handle daily tasks including managing reservations, ensuring exceptional customer service, optimizing customer satisfaction, and overseeing ecommerce activities. This role also involves training staff to ensure consistency and excellence in service delivery.
Qualifications
- Skills in Reservations for managing booking systems and related tasks
- Strong Communication and Customer Service skills to effectively interact with clients
- Ability to drive Customer Satisfaction and resolve any arising issues
- Experience in Training staff to maintain service standards
- Proficiency in ecommerce and online booking systems
- Relevant experience in the hospitality industry is a plus
- Bachelor's degree in Hospitality Management, Business, or related field preferred