Swing (Instagram & TikTok : ) is a sports booking application currently focused on golf driving range reservations across various cities in Indonesia. Through Swing, users can easily book sessions quickly, conveniently, and with instant confirmation directly to the venue.
As Indonesia's leading golf booking app, Swing is now growing and expanding into a multi-sport platform, covering tennis, badminton, padel, and other sports with a mission to deliver a seamless, efficient, and enjoyable experience for every sports enthusiast in Indonesia.
Role Overview:
We are looking for a Customer Service who is proactive, detail-oriented, and passionate about providing an excellent user experience. In this role, you will manage communication between users, partners, and internal teams to ensure every booking runs smoothly from inquiry to confirmation.
Key Responsibilities:
- Act as the main communication channel between Swing users and the company (via WhatsApp, email, or social media).
- Handle customer inquiries, assist with bookings, and provide quick, friendly, and solution-oriented responses.
- Manage booking changes such as reschedules or cancellations according to standard procedures.
- Monitor incoming booking data from the system
- Ensure booking details are accurate and confirmed with the sports venue on the play date (via WhatsApp group or partner chat).
- Coordinate with the Operations and Tech teams to synchronize data and resolve any discrepancies.
- Maintain daily reports on booking status, customer issues, and partner feedback.
Qualifications:
- Minimum 1 year of experience in Customer Service or Operations, preferably in hospitality, travel, or sports booking industries.
- Proficient in Google Sheets, Discord, and WhatsApp Business.
- Detail-oriented, fast-responding, and comfortable working with integrated data systems.
- Strong communication skills and a positive, solution-driven attitude.
- Self-motivated, independent, and able to manage tasks without constant supervision.
You can also apply to email , with the subject line:
CS Operations – [Your Name]
Why Join Swing?
- Be part of a fast-growing sports tech startup in Indonesia.
- Work in a collaborative, flexible, and performance-driven environment.
- Opportunity to grow into an Customer Experience Lead role as Swing expands into more sports categories.