We are looking for a proactive and service-oriented Club Manager to oversee the daily operations at Ace Padel Club. This role is ideal for someone who thrives in a dynamic environment, enjoys solving problems, and is passionate about delivering exceptional experiences for members and guests.
Key Responsibilities- Ensure daily cleanliness, hygiene, and maintenance standards across all club facilities.
- Manage and supervise front-line staff, including cleaning, reception, and support teams.
- Monitor and troubleshoot booking systems, digital check-in platforms, and app-based services.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Maintain service excellence through on-the-ground supervision and quality control.
- Collaborate with marketing, tech, and operations teams to implement new initiatives.
- Monitor inventory of supplies and coordinate with vendors as needed.
- Create and manage shift schedules to ensure sufficient manpower during operational hours.
- Respond quickly to operational disruptions (e.g., power outages, court issues, system glitches).
- Report key metrics, insights, and improvement ideas to senior management.
- Minimum 3 years of experience in a customer-facing or facility management role (e.g., Hotel Front Desk Manager, Fitness/Gym Supervisor, Coworking Operations Lead).
- Strong attention to detail with a proactive approach to cleanliness and maintenance.
- Excellent communication skills; able to handle customer complaints with clarity and empathy.
- High digital literacy – familiar with apps, booking systems, and productivity tools (Google Sheets, Trello, CRM, etc.).
- Proven problem-solving skills and ability to remain calm under pressure.
- Experience in leading, training, and motivating operational staff.
- Strong service mindset with a passion for hospitality.
- Willingness to work weekends or flexible shifts as required.
- Bachelor's degree preferred, but relevant experience and leadership skills are highly valued.